Returning Online

If you change your mind, you can return items to us in original condition for a refund within 30 days from the date of dispatch. This is easy to do via Royal Mail or Collect Plus. Click an option below to get started.

In-store Orders

We can also accept returns in-store, simply bring your item/s and your return form with you and we can process it while you shop. This is a great way to find and exchange for a better size.

Machinery Returns

Decided your new machine is not cutting it, don't worry. Our team can help you find a better solution for you, we'll work with you to come to an arrangement that works for everyone.


At Buxton’s, we offer a 30-day return policy. Within 30 days of receiving your goods, you can return the products for a full refund. Products will only be refundable if they are returned in the original packaging, unused and in a resellable condition.


How to return your order

To return your order, please fill in the return form given and package your order securely. We advise you send your parcel on a tracked service as we are not liable for any loss. If you have any questions either call us on 01785 712397 or email us at [email protected].

If you are returning a faulty or incorrectly supplied product, we will refund the postage once returned. However, if the postage exceeds the amount of £10, please contact us and we will arrange a collection.