Returning Online   Returning In-store   Returning Machines

Returning Online

If you change your mind, you can return items to us in original condition for a refund within 30 days from the date of dispatch. See below on how to return your order.


In-store Orders

We can also accept returns in-store, simply bring your item/s with you and we can process it while you shop. This is a great way to find and exchange for a better size.


Machinery Returns

Decided your new machine is not cutting it, don't worry. Our team can help you find a better solution for you, we'll work with you to come to an arrangement that works for everyone.



At Buxton’s, we offer a 30-day return policy. Within 30 days of receiving your goods, you can return the products for a full refund. Products will only be refundable if they are returned in the original packaging, unused and in a resellable condition.

If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate. Any warranty claims will be subject to meeting the the manufacturers warranty requirements. For more information on your products warranty information can be found in the information booklets provider and/or on the manufacturers website.

If the item received is not what was ordered or is in less than satisfactory condition, please email [email protected] prior to returning.

Please read our full terms and conditions here > 


How to return your order

To return your order, please download and fill the returns form at the bottom of the page, then send with your items to our address found below. We advise you send your parcel on a tracked service as we are not liable for any loss. If you have any questions either call us on 01785 712397 or email us at [email protected].