How Do I Track My Order?
Simply go on the courier's website and type in the tracking code given by email. This will update you on its whereabouts.
Do I Have To Pay Customs On My Order?
Buxtons is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Buxtons. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
How Can I Pay For My Order?
Buxtons accepts the following payment methods:
- Discover card
- Visa Debit
- Visa Electron (UK only)
- Visa Purchasing
Buxtons are a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details.
How Do I Know You Have Received My Order?
Once you've placed you order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
Can I Cancel My Order?
You can cancel your order but it must be before 2 o'clock the same working day.
What Should I Do If I Have Received An Incorrect Or Faulty Item?
We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:
- Your name
- Your order number
- Product name & code (this can be found on your order confirmation email)
- Picture of the fault / incorrect item
Can I Exchange An Item?
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items. If you need any guidence on Returns, click here.