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Returns and Refunds Policy
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 Our 7 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item (unopened and with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item.
We cannot accept returns if the item has been used, opened or, in the case of clothing, had the labels removed, unless the item is defective. Items that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
Boots, Shoes and Clothing
All tags must be intact on all Footwear and clothing (unless defective)
When trying on shoes and boots, please try on on a clean carpeted surface. We cannot accept returns where the upper or sole are seen to be worn (unless defective)
A note about sizing: Buxtons Limited sources many of its goods internationally. It is possible that some items of footwear will be labelled according to US or EU sizing conventions. If you receive footwear that appears to be labelled in a different size than what was ordered, please be sure to try on the item to confirm the incorrect size before returning the item to us.
To return an item
1. Include in the return parcel either,
• The receipt that came with your delivery (the original or a copy)
Or
• A separate piece of paper with the Document Reference (R100xxxxx)
• Your Name
• Your Postcode
On the back of this note please put the reason for return. If you are returning a product because it is defective then please state the defect or defects.
2. Repackage the product in its original packaging
Include any accessories, brochures, manuals, guarantees or warranties that came with the product. We are unable to issue a refund where the product is in an incomplete state.
Ensure that the item is well packaged and ready to send. We cannot accept returns if the goods are damaged in transit on their return to us
3. Send the parcel
We recommend that all returns are sent by registered as we are not able to issue refunds for any items lost or stolen in transit to us
Returns Address:
Product Return
Buxtons Limited
Coppice House
Teddesley
Penkridge
Staffordshire
ST19 5RP
If you have any questions or queries then please contact us:
Email: orders@buxtons.net
Telephone: 01785 712 397
For full legal information see our terms and conditions
Thank you
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