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Changes to Stihl's Dealership Policy

Confusion Reins: We'll Try to set the Record Straight

Stihl have recently changed the way in which they allow dealers to supply their products. For this reason we can currently not able to supply Stihl products through our website.

Stihl have requested that all their products be sold with a face-to-face handover in order to ensure that customers get specialist advice and to cover all safety issues (even if this product is a bar cover or a toy brushcutter or key ring). Buxtons are an approved Stihl dealer and can only supply Stihl products via our carrier service to experienced existing customers and professional users.

How Can I Buy Stihl Products?

  • All Customers can come and see us in our Staffordshire Showroom
  • All Customers can see us at the trade shows we attend (The AA Show, SALTEX and the APF to name three)
  • Existing Professional Customers Can Call 01785 712 397 and place their orders over the phone
  • Existing Account Customers can call 01785 712 397 and place their orders over the phone or order by fax on 01785 713 339

Which Other Products Does This Apply To?

Stihl also make Viking machinery and these restrictions apply to Viking Lawnmowers and Ride-On Tractors. Apart from that no  other supplier are being this strict about internet sales, so for everything else, buy online as normal.

What is a Professional User?

A professional user is an individual, company or authority that has commercial experience using the type of product being  ordered or uses Stihl Products as a part of their professional life. Professional users can call Buxtons on 01785 712 397 and  we can take your order and card details over the phone and ship your items to you.

What is an Account Customer?

A Buxtons Account Customer is an individual, company or authority that has opened a Buxtons trade account with us. Account Customers can call 01785 712 397 and place their orders over the phone or order by fax on 01785 713 339.If you would like to open a Buxtons Trade Account then please call 01785 712 397

Stihl Got Questions?

Stihl haven't made this easy for us or our customers and it has all been rushed through. Some dealers are complying others aren't. If this is all about as clear as mud then please call Buxtons on 01785 712 397 and ask for Phil, I'll answer any questions you have. Alternatively you can contact the team at Buxtons, and we'll clear up any nagging doubts.